生活咨询内容广泛，有预定门票、餐桌定位：外出用餐、商店书店等公共场所的营业时间咨询

常用词汇

make a reservation预定           confirm a reservation确认预定

cancel one's reservation取消预定 frist come,frist serve先到先服务原则

layover/stopover中途停留         timetable时刻表

fare票价                         toll通行费

saver ticket优惠票               open ticket开放机票

one-way ticket单程票             round-trip ticket往返票

airport tax机场税                duty-free shop免税店

excess charge超重                vacant seat空座

direct/non-stop flight直达航班   connecting-flight转机

book预定                         destination目的地

frist class头等仓                business class商务仓

economy class经济仓              van中巴

shuttle bus班车                  airport limousine机场大巴

berth铺位（火车上）              pullman卧铺车

scenic spot景点                  extra charge/surcharge附加费

fulling-booked满了          seat arrangement/assignment定座

E.T.A(estimated time of arrival)预计到达时间

E.T.D(estimated time of departure)预计起飞时间

常用句型

I'd like to book______________________?

I'd like to order_____________________?

Waht hour are you open________________?

waht time do you open/close___________?